Comments Off on Skilled Fitter

Skilled Fitter

Posted by | 08/09/2015 |

Arriva Southern Counties

Salary: Competitive, £2,00 welcome bonus*

*Terms and conditions apply

Arriva’s UK Bus Division is part of Arriva, one of Europe’s leading transport services organisations. Arriva Southern Counties is an autonomous business providing services throughout West Kent, Medway, Southend, Essex and parts of Surrey.

We are seeking to recruit Skilled Shift Fitter to work at a our depot at Guildford, reporting directly to the Engineering Manager. The primary responsibility of the role is the maintenance and servicing of our fleet of buses to DVSA standards. The fleet is varied and comprises double decks, single decks and midi-buses. You will possess comprehensive engineering skills and be quality motivated, with proven experience of servicing and repairing vehicles, in addition to preventative maintenance.

Applicants will also possess relevant engineering qualifications. You must demonstrate the ability to work to a high standard to meet the company policies and procedures in respect of vehicle repairs and maintenance. Applicants should possess excellent diagnostic skills and a solid understanding of Department of Transport/ DVSA maintenance standards will be essential.

The successful candidate will be a motivated team player, who can work effectively unsupervised and use your own initiative to solve problems. Personal qualities should include:

  • Flexible approach to hours of work. The role will involve shift work and please note that the shift comprises some weekend work,
  • Self-motivated
  • Good communications skills, verbal and written,
  • Team-worker,
  • Awareness and adherence to all health and safety matters,
  • Car licence essential. PCV licence holders preferred, although training will be provided for Non-PCV licence holders.

In return we offer a competitive salary, contributory pension scheme, and concessionary travel for employees, partner and children.


Comments Off on Temporary Administrator/Complaints Handler

Temporary Administrator/Complaints Handler

Posted by | 15/06/2015 |

Bus Users is a non-profit organisation which champions the rights of bus and coach users. We give passengers a voice, campaign for improved standards, and work to make bus travel a viable choice for all.

The Temporary Administrator/Complaints Handler will provide administrative support to the England office of Bus Users UK and also work as part of a UK-wide complaints team within Bus Users UK, a not-for-profit public transport campaigning organisation, responsible for dealing with complaints referred to Bus Users and working for a satisfactory conclusion for the complainant.

This is a full time role, working 35 hours per week, Monday to Friday, with time equally split between the Administrator and Complaints Handler with a salary of c£17,000 per annum (pro rata). Initially on a 6 month fixed term contract due to an office move within 1 year (possibility to extend).

Main Duties

  • Take responsibility for telephone answering, recording and appropriate redirection of calls
  • Undertake the administration and recording of information relating to complaints about bus/coach/tram journeys, redirecting queries as required in line with the complaints handling procedure.
  • Process incoming e-mails, assigning more complex issues to Complaint Negotiators, Deputy Directors or staff in other relevant country as per the agreed procedure.
  • Concise compilation of reports from database entries
  • Data entry of membership, events and complaints-related information
  • Diary coordination and travel planning for senior members of staff
  • General administrative tasks as required, including events support, meetings coordination and minute-taking as required.
  • Receiving all complaints referred to Bus Users by telephone, email or letter or via an event.
  • Recording and maintaining details and progress of each complaint on a bespoke database.
  • Ensuring that the complaints procedure is adhered to and time targets are met
  • Providing advice to members of the public regarding the complaint-making process
  • Seeking to resolve all complaints by liaising between the complainant and the bus company
  • Keeping the complainant apprised of progress
  • Attending meetings to discuss complaints issues, share best practice and make suggestions for improvements
  • Referring deadlocked cases to the Deputy Director/Director, then, in liaison with the complainant, escalating it to the relevant body.
  • Compiling summaries, analyses and reports as required
  • Where appropriate, arranging and facilitating Complainant/Operator resolution meetings
  • Working as a productive and supportive member of a UK-wide complaints team
  • Other duties as directed by senior managers.

Person Specification

  • Data entry experience
  • ICT skills, including confident use of Excel
  • Good written and spoken English
  • Good customer service skills and friendly approach
  • Logical, flexible and analytical
  • Enthusiastic and results-oriented mentality
  • Experience of managing projects
  • Analytical, numerate and IT literate
  • Confident self-starter, able to prioritise and plan
  • Experienced in managing multiple time-sensitive priorities
  • Excellent communication skills, experience of diverse stakeholders
  • Good attention to detail, logical, hands on approach
  • Experience of different IT environments
  • Understands data protection and confidentiality laws/issues
  • Understanding of bus industry
  • commitment to effective public transport


Posted by | 15/04/2015 |


Managing all the day-to-day operations of a large bus garage and coach operation leading the team there, with a key focus on engaging and motivating our people and working in conjunction with engineering colleagues to deliver a consistently excellent service to our customers.

For this role you will need to hold the management CPC qualification, be an excellent communicator, have a good knowledge of the bus and/or coach industry with a passion for customer service, and demonstrate sound business acumen.



Posted by | 15/04/2015 |


A senior role with accountability for delivering the business strategy at a large bus and coach operation; leading and motivating the operational management and supervisory team; liaising with key stakeholders, and responsible for all aspects of site safety.

For this role you will need to hold the management CPC qualification, be an excellent communicator, have a good knowledge of the bus and/or coach industry with a passion for customer service, and demonstrate sound business acumen.